In the midst of the social demand for human resources , PDAM continually improve quality in providing the best service for consumers.human needs are complex to make any firm into the organization which focus on costumers . The purpose of this research are to analyze service excelentrelated to customer satisfaction. The variables themselves are ability, attitude, appereance, attention,action and acountabillity The samples of the research is 99 PDAM costumers. The methods of colleting data are questionnaires to consumers PDAM and interviews to employee PDAM Branch Ungaran then processed using the validity test. Realibility test and multiple regression analysis with SPSS v. 16. The result shows that are six variables to customers satisfaction, namely abillity 0,041, attitude 0,268, appereance 0,227, attention 0,006, action 0,151 and accountabillity 0,271 It is concluded that variable of attitude most affect customer satisfaction.