Gaya APA

Kirom, H, B. (2009). Mengukur kinerja pelayanan & kepuasan konsumen: services performance and customer satification measurement . Bandung: Pustaka reka Cipta.

Gaya MLA

Kirom, H., Bahrul. "Mengukur kinerja pelayanan & kepuasan konsumen: services performance and customer satification measurement". Bandung: Pustaka reka Cipta, 2009. Text.