Gaya APA

Croxford, H. et al (2005). The Art of better retail banking: supportable predictions on the future of retail banking . West Sussex: John Wiley & Sons Ltd.

Gaya MLA

Croxford, Hugh. et al. "The Art of better retail banking: supportable predictions on the future of retail banking". West Sussex: John Wiley & Sons Ltd, 2005. Text.