Gaya APA

Foster, T, R, V. (2002). How to be better at.. Customer care: memberika perhatian kepada pelanggan . Jakarta: Elek Media Komputindo.

Gaya MLA

Foster, Timoty, R, V. "How to be better at.. Customer care: memberika perhatian kepada pelanggan". Jakarta: Elek Media Komputindo, 2002. Text.