Gaya APA

Faure, L, M., Faure, M, M. (1996). Implementing total quality management: menerapkan manajemen mutu terpadu . Jakarta: Gramedia.

Gaya MLA

Faure, Lesley, Munro., Faure, Marcolm, Munro. "Implementing total quality management: menerapkan manajemen mutu terpadu". Jakarta: Gramedia, 1996. Text.