Gaya APA

Martin, T, P, T. (2002). ROMANCING The CUSTOMER Memaksimalkan Nilai Merek Melalui Relationship Management (1). Jakarta: Salemba Empat.

Gaya MLA

Martin, Temporal, Paul\', Trott. "ROMANCING The CUSTOMER Memaksimalkan Nilai Merek Melalui Relationship Management". 1 Jakarta: Salemba Empat, 2002. Text.