Gaya APA
Tjiptono, F.
(2005).
Prinsip Prinsip TOTAL QUALITY SERVICE (TQS)
(
5)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip Prinsip TOTAL QUALITY SERVICE (TQS)".
5
Yogyakarta:
Andi,
2005.
Text.