Gaya APA
Chandra, F, T, G.
(2007).
Service Quality & Satisfaction
(
2)
.
Yogyakarta:
Andi.
Gaya MLA
Chandra, Fandy, Tjiptono,, Gregorius.
"Service Quality & Satisfaction".
2
Yogyakarta:
Andi,
2007.
Text.