Gaya APA

[et.al], C, L. (2005). Services Marketing in Asia : Managing People, Technology, and Strategy (2). New York: Pearson Prentice Hall.

Gaya MLA

[et.al], Christopher, Lovelock. "Services Marketing in Asia : Managing People, Technology, and Strategy". 2 New York: Pearson Prentice Hall, 2005. Text.