No image available for this title

Tugas Akhir Mahasiswa

The Effect of Product Quality, Service, and Price Towards Customer Satisfaction at PT Bank Tabungan Negara (Persero), Tbk Salatiga Sub Branch Office



This research aims to find out the Effect of Product Quality, Service, and Price Towards Customer Satisfaction at PT Bank Tabungan Negara (Persero), Tbk Salatiga Sub Branch Office both partially and simultaneously. This research used primary data which is obtained from questionnaires with 100 respondents. The analytical model used is Multiple Linear Regression Analysis using SPSS Statistic V26. This results in this research show that Product Quality, Service, and Price both partially and simultaneously have significant effect towards customer satisfaction. The result of Coefficient Determination obtained that Adjusted R Square of 0.676. it is shows that the variables of product quality, service, and price contribute to the effect of customer satisfaction by 67.6%. While the remaining 32.4% is influenced by other variables not examined in this research.

 


Ketersediaan

KP039.2022KP 039 VAL e 2022PERPUS POLINES (TA)Tersedia

Informasi Detil

Judul Seri
-
No. Panggil
KP 039 VAL e 2022
Penerbit Politeknik Negeri Semarang : Semarang.,
Deskripsi Fisik
xv, 77 hlm. ; 30 cm.
Bahasa
INGGRIS
ISBN/ISSN
-
Klasifikasi
NONE
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subyek
Info Detil Spesifik
-
Pernyataan Tanggungjawab

Versi lain/terkait

Tidak tersedia versi lain




Informasi


DETAIL CANTUMAN


Kembali ke sebelumnyaDetail XMLCite this