Now, competition in business world is getting tougher. It is also perceived by Company Service that strives to be the best in providing quality service and can give satisfaction to the customers.
The objectives of this research is to analyse descriptive about sevice quality in KA Kaligung PT KAI Operation Area 4 Semarang. In this research determined the critical variable that allegedly affect the customer satisfaction and the dimensions of service quality (tangibles, reliability, responsiveness, assurance, and emphat).
The object in this research is KA Kaligung customers of PT KAI Area Operation 4 Semarang. The results of descriptive analysis showed that, the variable of service quality dimensions have a influence towards customer satisfaction variable