The purpose of the research is to analyze the effects of Pospayment (Pospay) service quality and customer value to customers satisfaction of Semarang Post Office. There were 100 respondents. Purposive sampling technique was used in this research. The research instrumentswhich were used to collect data was questionnaire and observation method. The statistical analysis which was used was multiple linear regression method, test of validity, test of reliability, f test and t test. The result of linear regression equation is Y=2,992 + 0,068 X1 + 0,533 X2. The result of this research shows that the variable ofservice quality (X1) has significant positive effect to customers satisfaction (Y) of Semarang Post Office, and the variable of customer value (X2) has significant positive effect to customers satisfaction (Y) of Semarang Post Office.