The economy development in Indonesia is currently growing rapidly. Many competitors in trade market like as lubricants. PT Pertamina Lubricants Sales Region IV Semarang that one of the BUMN companies is engaged in oil. The study is conducted determine the consumers response of the distribution service quality at PT Pertamina Lubricants Sales Region IV Semarang as the evaluation and to the distribution service qualty to be fixed at PT Pertamina Lubricants Sales Region IV Semarang. The methods of collecting the data were questionnare and literature study. The result of study which is presented in frequency tables show that consumers are moderat because the average indeks by 64,28.