The purpose of this research was to describe the satisfaction of pension program clients to PT TASPEN (Persero) Kediri Branch Office services related to tangibles, reliability, responsiveness, assurance, and empathy. This research used descriptive analysis method. The data were collected by distributing questionnaires to 50 respondents and by observation. The respondents were First Pension Program Clients and Widow/Widower of Pension Program Clients. The data were primary data and secondary data. Their satisfaction was analyzed using suitability rate formula suggested by Supranto (2006) and the results were presented in Cartesian diagram. It was found that the average level of suitability rate is 94.57%, which means that all service performance related to dimensions of service quality of PT TASPEN (Persero) Kediri Branch Office fulfills client’s expectations, maintenance service of pension program clients claim and complaint handling. The results of the suitability rate for each dimension of service quality was 94.02% for tangibles, 94.19% for reliability, 94.33% for responsiveness, 94.83% for assurance, and 95.47% for empathy. Based on the result of cartesian diagram, it was suggested to improve parking facilities by giving parking tickets to motorcyclist and cars drivers.