ANALYSIS OF EFFECT OF QUALITY OF SERVICES TO CUSTOMER SATISFACTION IN. PORT CONTAINER TERMINAL INDONESIA III SEMARANG This study aimed to describe the analysis of the influence of the quality of service to customer satisfaction at PT. Pelabuhan Indonesia III Container Terminal Semarang The analysis technique used in this research is multiple linear regression analysis. Based on research that has been done, significant influence over the quality of service with a significance level α = 0.05, either simultaneously or partially on customer satisfaction in PT. Pelabuhan Indonesia III Container Terminal Semarang. From the results of statistical F-test, F significance value of (0.001)