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The effect of distribution integration and support service export document on overall perception of service excellence at PT. Mitra Kargo Indonesia



The competition among freight forwarding is strict. This research analyzes the effect of Integration of Distribution and Support Service of Export Document on Overall Perception of Service Excellence at PT Mitra Kargo Indonesia, Semarang as freight forwarding company. This research used a multiple linear regression. The primary data used in this research is collected from questionnaire. The amounts of the respondents are 45 who are exporters of PT Mitra Kargo Indonesia. The result shows that analysis which is carried out by SPSS 16, from coefficient of adjusted R-squared (R2) reveals that the independent variable (Integration of Distribution – X1and Support Service of Export Document – X2) affected on dependent variable (Perception of Service Excellence – Y) amount of 63,5%. Whereas other factors are amount of 36,5% which is out of this research.


Ketersediaan

MB024.15MB 024 NAT 2015 C.1PERPUS POLINES (TA)Tersedia

Informasi Detil

Judul Seri
-
No. Panggil
MB 024 NAT 2015 C.1
Penerbit Politeknik Negeri Semarang : Semarang.,
Deskripsi Fisik
xiv, 114 hlm. : illus. ; 29 cm.
Bahasa
INGGRIS
ISBN/ISSN
-
Klasifikasi
NONE
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subyek
Info Detil Spesifik
Ada CD
Pernyataan Tanggungjawab

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