The customer satisfaction is the important factor for the company to reach their purpose. PT Trans Marga Jateng is the company that organize the Semarang-Solo highway. The good service is the important thing for PT Trans Marga Jateng to improve their income. Therefore the good quality service will satisfy the user of highway. The purpose of the final project are to know the quality of services provided by PT Trans Marga Jateng, to find out the level of customer satisfaction toward services given by PT Trans Marga Jateng. This research is written using analysis method. The techniques of taking sample are non probability sampling and quota sampling. The data were collected by doing interviews, literature studies and questionnaire. The population of this final project are the users of toll road, 100 are taken as samples. The results indicate that toll road users were satisfied with the service of PT Trans Marga Jateng with value 84.21 %. It is suggested that PT Trans Marga Jateng should enhance and improve the street lighting so that road users feel safe and satisfied with the services of PT Trans Marga Jateng.