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Tugas Akhir Mahasiswa

Analisis pengaruh kualitas pelayanan pembuatan SIM C terhadap kepuasan pemohon di Satlantas Polres Pemalang



The purpose of this study to analyse influence of Service Quality Driving Lisence C with tangible, empathy, responsiveness, reliability, and assurance dimension toward public satisfaction at Satlantas Polres Pemalang The research used Incidental sampling of 100 samples. The methods of data collection used in this research were observation, interview, literature study and questionnaires. The questionnaires used a bipolar adjective with 10 point scale. The analysis used were test of validity, reliability test, t test, F test, the coefficient determination and multiple regression. The result showed there are all variables has positive and significant impact on the public satisfaction. Where the regression equation Y=2.275+0.248(X1)+0.269(X2)+0.206(X3)+0.140(X4)+0.100(X5). In addition, the F test result of 16.835. The t test result was had significance less than level significance of 0.05. So, it can be concluded the quality service which consist of Tangible (X1), Empathy (X2), Responsiveness (X3), Reliability (X4), and Assurance (X5).

 

 


Ketersediaan

AB056.15AB 056 DWI 2015 C.1PERPUS POLINES (TA)Tersedia

Informasi Detil

Judul Seri
-
No. Panggil
AB 056 DWI 2015 C.1
Penerbit Politeknik Negeri Semarang : Semarang.,
Deskripsi Fisik
xv, 83 hal. ; 29 cm.
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
NONE
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subyek
Info Detil Spesifik
Ada CD
Pernyataan Tanggungjawab

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