Penggayaan APA
Tjiptono. (1997).
Prinsip-prinsip total quality service (TOS) .
Yogyakarta:
Andi Offset.
Chicago Style
Tjiptono.
Prinsip-prinsip total quality service (TOS).
Yogyakarta:
Andi Offset,
1997.
Text.
MLA Style
Tjiptono.
Prinsip-prinsip total quality service (TOS).
Yogyakarta:
Andi Offset,
1997.
Text.
Turabian Style
Tjiptono.
Prinsip-prinsip total quality service (TOS).
Yogyakarta:
Andi Offset,
1997.
Print.