Penggayaan APA
Tschohl, Steve Franzmeier. (2003).
Achieving excellence through customer service: unggul bersaing melalui layanan pelanggan .
Jakarta:
Gramedia Pustaka Utama.
Chicago Style
Tschohl, Steve Franzmeier.
Achieving excellence through customer service: unggul bersaing melalui layanan pelanggan.
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
MLA Style
Tschohl, Steve Franzmeier.
Achieving excellence through customer service: unggul bersaing melalui layanan pelanggan.
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
Turabian Style
Tschohl, Steve Franzmeier.
Achieving excellence through customer service: unggul bersaing melalui layanan pelanggan.
Jakarta:
Gramedia Pustaka Utama,
2003.
Print.