Penggayaan APA
Lucas. (2012).
Customer service : skills for success (5).
New York:
McGraw-Hill.
Chicago Style
Lucas.
Customer service : skills for success.
5
New York:
McGraw-Hill,
2012.
Text.
MLA Style
Lucas.
Customer service : skills for success.
5
New York:
McGraw-Hill,
2012.
Text.
Turabian Style
Lucas.
Customer service : skills for success.
5
New York:
McGraw-Hill,
2012.
Print.