Penggayaan APA
Lucas. (2005).
Customer service : building successful skill for the twenty-fist century (3).
New York:
McGraw-Hill.
Chicago Style
Lucas.
Customer service : building successful skill for the twenty-fist century.
3
New York:
McGraw-Hill,
2005.
Text.
MLA Style
Lucas.
Customer service : building successful skill for the twenty-fist century.
3
New York:
McGraw-Hill,
2005.
Text.
Turabian Style
Lucas.
Customer service : building successful skill for the twenty-fist century.
3
New York:
McGraw-Hill,
2005.
Print.