Detail Cantuman
Pencarian Spesifik![No image available for this title](./images/default/image.png)
SKRIPSI
Analisis Pengaruh Kualitas Pelayanan Dokumen, Fasilitas dan Pengguna Technology Acceptance Modul Online terhadap Kepuasan Pengguna Jasa (Studi Kasus pada KPPBC TMP-A Semarang)
This research aims to analyze the influence of document service quality, facility, and the use of acceptance online module technology toward service user satisfaction (case study at KPPBC TMP-A Semarang). The technique of analysis used in this research was multiple linier regression analysis. The population was the customer who ever used service at KPPBC TMP-A Semarang. Census sampling had been applied as the sample technique and the sample are 48 respondents. The results of t-test showed that document service quality, facility, and the use of acceptance online module technology partially got positive significant influence toward service user satisfaction at KPPBC TMP-A Semarang. Based on the result of F-test document service quality, facility, and the use of acceptance online module technology simultaneously got significant influence toward service user satisfaction at KPPBC TMP-A Semarang. Based on the adjusted R2, 75.1% influence in the service user satisfaction at KPPBC TMPA Semarang could be explained by document service quality, facility, and the use of acceptance online module technology, while the rest of 24.9% was explained by the other variables outside the model.
Ketersediaan
MB002.2018 | MB 002 TAM a 2018 C.1 | PERPUS POLINES (TA) | Tersedia |
Informasi Detil
Judul Seri |
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No. Panggil |
MB 002 TAM a 2018 C.1
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Penerbit | Polines : Semarang., 2018 |
Deskripsi Fisik |
xvi, 112 hal.; ilus.; 29 cm.
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Bahasa |
Indonesia
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ISBN/ISSN |
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Klasifikasi |
NONE
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Tipe Isi |
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Tipe Media |
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Tipe Pembawa |
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Edisi |
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Subyek | |
Info Detil Spesifik |
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Pernyataan Tanggungjawab |
TAMARA, Adriana Kusuma
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Versi lain/terkait
Tidak tersedia versi lain