There are some points of the implementation acceptance personal accident insurance at PT Asuransi Jasa Indonesia (Persero) Semarang Branch Offices. They are implementation acceptances personal accident insurance the documents required in the implementation of personal accident insurance acceptances personal accident insurance settlement procedure grievances faced by the customer. There are several objectives in ths final project is to investigate the implementation of personal accident insurance acceptances in PT Asuransi Jasa Indonesia (Persero) Semarang Branch Offices, to know the documents required in personal accident insurance acceptance process in PT Asuransi Jasa Indonesia (Persero) Semarang Branch Offices, to determine the troubleshooting procedures acceptances personal accident insurance at PT Asuransi Jasa Indonesia (Persero) Semarang Branch Offices and to know the complaints obtained from the insurance customers. There are several methods collecting the data by observation, interviews and literatur review. It is Descriptive. The result shows that the implementation acceptance of personal accident insurance begins by filling in the insured object, request insurance, interim report by the technique, fill temporary loss of form, risk survey the scene, determination of premium rates, calculating premium rates, policy making, photocopy KTP and certificate of accident.